Refound Policy

Effective Date: 06/11/2025

At Gachaonline, we aim to deliver a fun and authentic Japanese gachapon experience. However, due to the nature of our products and the international logistics involved, we cannot offer refunds or returns except in a few very limited cases.

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✅ Refunds ARE available if:
   •    We could not find the specific gacha machine you requested.
   •    We made a clear mistake in fulfilling your order (e.g. wrong number of items, wrong option).
   •    Your order was never shipped due to our internal error.

In the above cases, please contact us within 7 days of your order or delivery notice.

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❌ Refunds are NOT available if:
   •    You don’t like the toy you received.
(That’s the fun of gacha — it’s a surprise!)
   •    You thought you could choose a specific character or item.
(Even with specific machine requests, the inside contents are random.)
   •    The item differs slightly from what you imagined.
   •    You made a mistake in ordering (e.g. wrong theme or quantity).
   •    Your capsule is damaged, but the toy inside is intact.
   •    Shipping delays occurred due to customs or postal issues.
   •    The shipping cost was higher than you expected.
   •    The recipient’s country charged customs, taxes, or refused delivery.

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🚚 Shipping-Related Refunds
   •    If a package is returned due to incorrect address, unpaid customs, or refusal, we cannot offer a refund.
You may request a reshipment at your own expense.
   •    For single-item orders, shipping fees are non-refundable once the package has been sent.

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💌 Contact

To request a refund (only in valid cases above), please contact us at:
Gachaonlinecontact@gmail.com
Include your order number, reason for request, and a photo if applicable.

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🧾 Final Note

All sales are considered final unless stated otherwise above.
By placing an order, you agree to this refund policy and acknowledge the surprise-based nature of gacha.